The Backbone of Beauty: Retail Logistics & Warehouse Manager

Location:  Filoli Historic House & Garden, Woodside, CA & Redwood City Warehouse

Position Type:  Full-time, Exempt, Salaried, Benefit Eligible

Schedule:  Typically Monday-Friday, 8:00am to 4:30pm

Salary Range:  $94,000 to $104,000 (Depending upon candidate experience)

Reports to:  Director of Retail Operations

Filoli is more than a historic estate; it is a vibrant, high-volume operation where nature, history, and commerce meet. We are looking for a Retail Logistics and Warehouse Operations Manager to be the operational "engine" behind our award-winning retail program.

If you thrive on the logic of a seamless supply chain, the satisfaction of a perfectly organized warehouse, and the challenge of leading a team through peak seasonal rushes, we want you to help us scale our success.

The Role: Driving Excellence Behind the Scenes

Reporting to the Director of Retail Operations, you will lead the back-of-house logistics for our multi-location retail program. You will bridge the gap between our offsite warehouse in Redwood City and our onsite shops, ensuring that our "beauty and bounty" is always in stock and ready for our guests.

• Mentor & Empower: Supervise the Retail Logistics Coordinator and warehouse staff. You’ll lead onboarding, provide "Radical Candor" in coaching, and foster a high-trust, high-performing culture.

• The "Filoli Way": Model our core values in every interaction, ensuring your team is safe, efficient, and guest-focused.

• Systems Thinker: Develop and maintain best-in-class Standard Operating Procedures (SOPs) for receiving, pricing, and replenishment.

• Strategic Control: Lead inventory cycle counts and shrinkage control strategies to ensure our "books" match our "shelves."

• Seasonal Agility: Prioritize and process high volumes of product for major events like Holidays at Filoli and Nightfall, ensuring we never miss a beat during peak visitation.

• Digital Operations: Oversee the daily management of our e-commerce platform, ensuring product listings are accurate and inventory is synced across Square and Shopify.

• The Unboxing Experience: Direct the picking, packing, and shipping process to ensure our online guests receive a brand-aligned, high-quality experience every time.

Success Profile: Who You Are

You are a detail-oriented leader who balances technical supply chain expertise with high emotional intelligence. You don't just move boxes; you move the mission forward.

• Experience: 3–5 years in Supply Chain or Warehouse Operations (ideally in high-volume retail), with 2–3 years of proven management experience.

• Technical Toolbox: Proficient in Google Suite; experience with Square, YellowDog, or Shopify is a major plus.

• The Mindset: You are a "Change Agent" who embraces curiosity and continuous improvement. You lead with self-awareness and create a sense of belonging for your team.

• Physical Readiness: You are comfortable lifting up to 50 lbs, driving delivery trucks/utility carts, and using/obtaining a forklift certification.

Why Join Filoli?

Filoli is a place where integrity and stewardship are at the heart of everything we do. As a manager here, you will be a key player in our 2024-2028 Strategic Plan, helping us connect more deeply with our community through a world-class retail experience.

Ready to lead the flow? Apply today and help us build a vibrant future for this historic icon.

Filoli is an equal opportunity employer. We value a diverse workforce and an inclusive culture.